Privacy Policy

Scope

This policy describes how personal information of users is handled. A detailed description of how user data is handled by different products and services is set out in the Terms of Use Agreement for the respective product or service. We may update this Privacy Policy from time to time.

This Privacy Policy policy applies to all our departments, employees, and contractual third-party service and product suppliers.

Accepting the Terms of Use

Before use, users of our products or services must read and accept the Terms of Use Agreement for the respective products or services.

Personal Information That We Collect

Personal information includes the identifiable information which can be connected to you and that you have provided to us directly or through the use of our products or services provided. Personal information also includes such identifiable data which is derived from the aforementioned data or based on the usage the products or services. This information includes historical data of users’ previous use of the products and services, as well as information of users who have stopped using the services or products, or who have terminated or cancelled their service agreement.

Personal information includes, but is not restricted to the following: data that can be connected to a certain individual, such as the name, phone number, home address, social security number, and email address of the user. Additionally, personal data includes health related and other patient data that you as a user have chosen to store in the product or service for managing your health, including chronic conditions.

Subject to a user’s consent, Mmed Balansio can read and utilize health data from self-monitoring devices that are compatible with Apple Healthkit and Google Fit, for monitoring the user’s health and chronic conditions. These data items are blood glucose, blood pressure, weight, oxygen saturation, heart rate, and physical activity.

If the user chooses, Mmed Balansio can also connect to selected wireless glucoses meters directly.

Use of Identifiable Personal Information

For online services, the user’s self-reported information are used to create a personalized user profile. This user profile is part of the services, enabling the customization and development of the services to provide better compatibility with individual user needs.

We do not disclose, release, or sell identifiable data that can be connected to individuals (i.e. users) without a distinct request or permission of the individual. We may share your data with our contractual business partners needed to produce and provide the service. In addition, we may share your data with such service providers which you have distinctly requested to provide you with services, through our services or products. We ensure within our power that all such partners and service providers are consistent with this Privacy Policy. We reserve all rights to use anonymized user data, withn the boundaries of UAE laws.

All changes related to the information and changes related to the user are logged into the database.

Data Security

User Information including Person Identifiable Information is stored securely inside the United Arab Amirates and in a secure database managed by us and our contractual technology partners. Encrypted communication protocol is used to safeguard User Information over data transmissions. User data that is or can be considered as patient, health, or wellness information is stored and maintained in the database logically separately from person identifiable information (e.g. name, address, and other personal details).

User Information is retained for the duration required by the laws of UAE.

Children’s Privacy

Our applications and services are only intended for use by individuals meeting, at minimum, the age restrictions based upon individual country laws and regulations. We do not knowingly collect personal information via our websites, applications, services, or tools from children without permission from the parent or legal guardian.

As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

Mobile App Usage of Location Data

Mmed Balansio mobile app may require a permission to use location data; this permission may be required by mobile phone platforms in order to use Bluetooth to connect wireless glucose (and other) meters with Mmed Balansio. Mmed Balansio does not store or use user location data.